Privacy Policy

At Villas Don Luis, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you make an inquiry, reservation, or stay with us.

1. Information We Collect

We may collect the following personal information when you contact or book with us:

• Full name

• Contact information (phone number, email address)

• Booking details and stay dates

• Payment confirmation details

• Special requests related to your stay

Information may be collected through:

• Direct bookings

• Messaging platforms such as WhatsApp

• Booking platforms (e.g., Airbnb or Booking.com)

• Online forms or social media inquiries

2. How We Use Your Information

Your information is used to:

• Process and manage reservations

• Communicate booking confirmations and updates

• Provide guest support before, during, and after your stay

• Improve our services and guest experience

• Comply with legal and regulatory requirements

3. Payment Information

We do not store full bank or payment details. Payments made through bank transfer, GCash, or third-party booking platforms are processed through their respective secure systems.

4. Sharing of Information

We do not sell, trade, or rent your personal information. Your data may only be shared when necessary with:

• Booking platforms handling your reservation

• Government authorities when required by law or local regulations

5. Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

6. Data Retention

Personal information is kept only for as long as necessary to fulfill booking purposes, legal obligations, and business records.

7. Your Rights

You may request access, correction, or deletion of your personal information by contacting us directly.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:

Villas Don Luis
Email: [your email]
Phone / WhatsApp: [your number]

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted with the revised effective date.